You may be thinking about your New Year’s resolutions. Whether you already have some specific personal or professional goals you are working on, it helps to set aside time for reflection. How have you improved, grown, and evolved over the past 10 years? And what do...

You can show up every day and put in the hard work, but when no one notices what can you expect? Many people desire more recognition for their efforts and contributions at work, but they do not know how to advocate for themselves. They are the unrecognized leaders....

Many local businesses focus on delivering an exceptional customer experience, and for very good reason. If your customers do not have a good experience, they will go elsewhere rather than coming back. Even if your team focuses on providing a top-notch customer...

As a team leader, you may believe you are expected to have all the answers. However, the most successful leaders know they don’t know everything and have learned the art of asking great questions. Whether you are sitting down with a team member for a formal review,...

Conference calls typically have several clumsy moments. There are times when a few people start speaking at the same time, leading to a weird back and forth. Team members forget to mute themselves and say something they did not want the whole group to hear. While...