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At the time of this writing, Facebook, Messenger, Instagram, WhatsApp, and Oculus, are all suffering from ‘technical difficulties’ that have resulted in hours of outages. These platform outages have been going on for hours, with no real sense of how long they’ll...
Some say that the best leaders are born, not taught. That is not necessarily the case. While some leaders have a winning personality and an innate talent for building rapport with others, anyone can cultivate the traits required to be an effective and successful leader.
Leaders and professionals often spend a good portion of their day crafting emails. While they might be great at verbal communication, they may not be as skillful when it comes to the written word—still, emails matter. Leaders and team members must know how to use the...
Customer journey maps, sometimes called experience maps, are part art and part science. They are a way to visually represent every touchpoint any customer has with your company. These are best used for customer-centric businesses (both B2B and B2C). Customer journey...